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WordPress Support Services

Don't just maintain the status quo, help your business grow.

Let me help move your business forward

If your website has fallen stagnant over the years or you just don't have time to update it regularly, you need to get a website support plan in place immediately. My WordPress support service manages the technical aspects of owning a website so you can focus on writing content and growing your company. This means you'll reclaim lost time and income, enjoy an increase in sales and inbound leads, and you'll be at ease knowing your website is taken care of.

 

The following items are included in all packages.
For additional features, view plans & pricing below for details.

Premium Hosting

Phantom Freelance partners with and utilizes Kinsta's premium WordPress hosting for fast, reliable and secure service.

Daily Backups

Site backups are the cornerstone of disaster recovery. Should you ever need to roll back to a previous version, you are covered.

Website Security

Security should be your #1 WordPress concern. The Internet can be a dangerous place, so let me protect your site.

Technical Updates

Keeping WordPress and it's associated plugins and themes up-to-date is the best way to ensure a happy, healthy website.

Performance Reports

Have peace of mind knowing you're staying on top of the latest updates and security warnings for your website.

Discounted Rates

For being part of the support squad you'll enjoy discounted hourly rates on any extra development needed for your site.

Business Slow?
Give it some gusto

Subscribing to a WordPress support service will not only keep your site up-to-date and protected, it will also give your business opportunity to grow. With development hours, updates & premium hosting, all your bases are covered for a bright future on the web.

Plans & Pricing

I offer a range of WordPress support services to best suit your businesses current needs.
Prices listed do not include GST or Codeable fees (if applicable).

 

 
  • Premium Hosting
  • Staging Site
  • Backups
  • Premium Plugins
  • WordPress Technical Updates
  • Website Recovery
  • Monthly Visits
  • Storage Space
  • Free CDN
  • Free SSL Certificate
  • Website Security
  • Hack and Malware Removal
  • Performance Report
  • Included Support Time
  • Guaranteed Response Time
  • Broken Link Checking
  • E-Commerce

Website Care

$99 USD /mo
$129 CAD /mo
  • Premium Hosting
  • Staging Site
  • Backups Basic 
  • Premium Plugins
  • WordPress Technical Updates
  • Website Recovery
  • Monthly Visits 10,000
  • Storage Space 5 GB
  • Free CDN 20 GB
  • Free SSL Certificate
  • Website Security
  • Hack and Malware Removal
  • Performance Report Basic 
  • Included Support Time Pay As You Go 
  • Guaranteed Response Time Within 48 Hours
  • Broken Link Checking
  • E-Commerce

Website Growth

$399 USD /mo
$529 CAD /mo
  • Premium Hosting
  • Staging Site
  • Backups VIP 
  • Premium Plugins
  • WordPress Technical Updates
  • Website Recovery
  • Monthly Visits 100,000
  • Storage Space 50 GB
  • Free CDN 250 GB
  • Free SSL Certificate
  • Website Security
  • Hack and Malware Removal
  • Performance Report VIP 
  • Included Support Time 24 Hours / Year 
  • Guaranteed Response Time Same Day
  • Broken Link Checking
  • E-Commerce

Overages

Running a little over one month? Not a problem, your website will never be taken down.

Visits Overage

If you reach your visits limit, your site will continue running but an additional fee will be charged after a specific number of additional visits.

$1 / 1,000 visits

Disk Space Overage

If you reach your plan's disk space limit, your site will continue running but an additional fee will be charged for each GB used.

$2 / GB

CDN Overage

If you reach your plan's CDN limit, your site will continue running but an additional fee will be charged
for each GB used.

$0.10 / GB

Add-Ons

Beef up your site and enhance what you have for a power boost from the start.

Disk Space Add-on

For larger sites that have a lot of files or images, you can increase your plan's disk space with this monthly add-on.

$20 USD / $25 CAD
per month for 20 GB

FAQs

Here are some of the most common questions I'm asked about my WordPress support services.
If you have a question that isn't covered here, please contact me.

Do I really need WordPress Maintenance & Support?

Let me answer that with an emphatic YES! Just like a vehicle your WordPress website needs continued maintenance to run properly, so it can continue to function and serve you and your clients without issue.

For a little more in depth information on why you should be concerned with maintaining your website, I have written an article that you can read here: Why WordPress Maintenance & Security is important

My support plans are more indepth than the regular maintenance plans that don't come with premium hosting. They are designed to help improve your business and keep it moving forward with preventative measures, content updates and development hours.

Do you offer 24/7 technical support?

At this time, I do not. My support hours are (excluding Canadian holidays) Monday to Friday, 10am - 6pm PST.

However, since Kinsta hosting is being utilized for all of my support plans, you may use their 24/7 customer service if you're experiencing issues with the site and it is outside of my working hours.

What do you need to manage my website?

Once you have chosen your support plan, Phantom Freelance will send over an intake form along with the contract for you to sign.

If your site is currently hosted elsewhere we will need to migrate it over and some credentials will be collected on the intake form for this.

If you are hosting a brand new site then not much is needed on your end, I'll provide you with all the login details once it's setup.

What if an update breaks my website?

Rest assured any plugin updates that break your site will be fixed and/or rolled back to a working version while the plugin developer fixes the problem.

The majority of issues are addressed free of charge. However, I cannot be held responsible for any user caused errors, custom code from another developer or the addition of conflicting plug-ins by someone on your team, etc. Time to fix these errors will come out of the alloted support time for the year, or if you're on pay-as-you-go you will be contacted regarding any issues and provided with an estimate for fixes.

Phantom Freelance will contact you before billing for any additional work.

What happens if my website is hacked?

In the event your website is hacked, the Hack and Malware Removal service is included with ALL packages.

Phantom Freelance continuously monitors your website with ongoing security scans. If there is an issue I will be notified. Your website is also manually checked once a month while performing regular WordPress updates. Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a breach does take place, my goal is to respond immediately within business hours. Valid security concerns take precedent over any and all other development tasks I may be working on.

What happens if my WordPress plugin is no longer supported?

Being a car owner my motto was always "If it ain't broke, don't fix it." I generally apply the same rule to WordPress plugins. If it's not causing any issues or opening up any security flaws, there is no reason to jump to something else. That being said the plugin will be monitored monthly, and should an issue arise I will contact you regarding the severity of the problem and most likely suggest an alternative.

If a new plugin is needed, time to install/configure it will come out of the alloted support time for the year, or if you're on pay-as-you-go you will be contacted and provided with an estimate for the upgrade.

What if I have my own hosting already?

If you currently have your own hosting, we will need to migrate your website over to my hosting, at which time you can cancel your current hosting plan.

If you do not wish to switch your hosting and instead stay with the provider you are with, you will not be able to utilize these support plans, as they are customized to the hosting environment. That being said I do offer simplified WordPress Maintenance Services with reduced features.

Can I upgrade my Support?

You certainly can! Since support is done month to month if you wish to upgrade, the upgraded services will apply to following month and every month thereafer.

If you would like to upgrade the support level on your website please contact me directly to get started.

Can I cancel my Support?

Of course! I\'ve no desire to trick you into signing something that you might later regret. What I do want, is what\'s best for both of us, now and in the future.

The cancellation policy is as follows:

You may cancel your monthly website support at any time by providing me notice in writing 30 days in advance. Phantom Freelance (Keryn van der Dijken) may cancel services at any time when support matching payments made have been delivered by providing notice in writing 30 days in advance.

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