WordPress Maintenance Plans

Let me worry about the details so you don't have to

Services

The following services are included in all WordPress maintenance plans.

Cloud Backups

Site backups are the cornerstone of disaster recovery. These are kept offsite so even if your host explodes, your website is safe.

WordPress Security

Security should be your #1 WordPress concern. The Internet can be a dangerous place, so let me protect your site.

WordPress Updates

Keeping WordPress and it's associated plugins and themes up-to-date is the best way to ensure a happy, healthy website.

Malware Scans

Regular malware scans help uncover any small issues so they can be fixed before becoming a big problem.

Uptime Monitoring

Be the first to know when your website is offline, and take comfort you've hired a developer to get it back up quickly.

Service Reports

Have peace of mind knowing you're staying on top of the latest updates and security warnings for your website.

Relax and leave the worry to me

Having one of my WordPress maintenance plans will proactively prevent problems without you needing to lift a finger. This will save your business time and money in the long run. Maintaining websites is tedious and technical, so let me do it for you!

Plans & Pricing

I offer a range of WordPress maintenance plans to best suit your businesses current needs.
Prices listed are in CAD and do not include GST.

Lite Support

$99 /mo The Cost Conscious Introductory Plan
  • Monthly Cloud Backups
  • Monthly Security & Malware Scans
  • WordPress Updates *
  • Uptime Monitoring
  • Monthly Service Report
  • Support via Email (within 48 hours)

Standard Support

$199 /mo Inlcudes Lite Support Plus...
  • Weekly Backups & Scans
  • Resolving Update Issues
  • Broken Link Checking
  • Malware / Hack Removal
  • Monthly Service Report
  • Support via Email (within 24 hours)

Pro Support

$249 /mo Includes Standard Support Plus...
  • Daily Backups & Scans
  • Custom Security Audit & Report
  • 404 Detection
  • Website Performance Report
  • Weekly Service Report
  • Support via Email or Phone (same day)

* All auto-updates within WordPress admin UI are included in each plan. Resolving issues that arise from a non-compatible update is not included, and will incur additional fees.

FAQs

Here are some of the most common questions I'm asked about my WordPress maintenance plans.
If you have a question that isn't covered here, please contact me.

Do I really need WordPress Maintenance & Support?

Let me answer that with an emphatic YES! Just like a vehicle your WordPress website needs continued maintenance to run properly, so it can continue to function and serve you and your clients without issue.

For a little more in depth information on why you should be concerned with maintaining your website, I have written an article that you can read here: Why WordPress Maintenance & Security is important

Do you offer 24/7 technical support?

At this time, I do not. My support hours are 10am - 6pm PST.

What information do you need to manage my website?

Once you have chosen your support plan, Phantom Freelance will send over an intake form along with the contract for you to sign. The details collected will help me to setup certain services so I can provide you the plugin and theme updates, malware & security scanning, weekly cloud backups, etc. I keep all of your information private and will never share it with a third party.

What if an update breaks my website? Will it cost more to fix?

The website will be immediately rolled-back to the state it was in before the update took place. The issue will then be documented in your monthly reports.

For our Standard and Pro support plans the majority of issues are addressed free of cost, however I cannot be held responsible for any user caused errors, custom plugins or the addition of conflicting plug-ins, editing or adding new code, etc. Especially time-consuming issues may be billable. Phantom Freelance will contact you before billing for any additional work.

What happens if my website is hacked?

Phantom Freelance continuously monitors your website with ongoing security scans performed by WordFence. If there is an issue I will be notified. Your website is also manually checked once a month while performing regular WordPress updates. Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a breach does take place, my goal is to respond immediately within business hours. Valid security concerns take precedent over any and all other development tasks I may be working on.

In the event your website is hacked, the site cleanup and removal service is included with the Standard and Pro Support packages. If you are subscribed to the Lite Support Plan you will be notified of the hack along with an estimated cost of the repair.

What happens if my WordPress plugin is no longer supported?

Being a car owner my motto was always "If it ain't broke, don't fix it." I generally apply the same rule to WordPress plugins. If it's not causing any issues or opening up any security flaws, there is no reason to jump to something else. That being said the plugin will be monitored monthly, and should an issue arise I will contact you regarding the severity of the problem and most likely a suggest an alternative.

Can I upgrade my Support?

You certainly can! Upgrading the support level in between subscription periods will be prorated, simply put, no loss of payments will occur.

If you would like to upgrade the support level on your website please contact me to get started.

Can I cancel my Support?

Of course! I’ve no desire to trick you into signing something that you might later regret. What I do want, is what’s best for both of us, now and in the future.

The cancellation policy is as follows:

You may cancel your monthly website support at any time by providing me notice in writing 30 days in advance. Phantom Freelance (Karen Gill) may cancel services at any time when support matching payments made have been delivered by providing notice in writing 30 days in advance.

WordPress Image Lightbox